At Sushida Natural Products, we strive to ensure customer satisfaction by delivering high-quality products. However, if you are not fully satisfied with your purchase, please review our refund and return policy below.
📦 Returns Policy
We accept returns under the following conditions:
- The product must be unused and in original packaging
- Return request must be made within 7 days of delivery
- Product should not be damaged or tampered with
🚫 We do not accept returns for:
- Opened or used products
- Perishable goods (like tea products once opened)
- Items purchased on clearance or special offers
💸 Refund Policy
Refunds will be processed in the following cases:
- You received a damaged or defective product
- You received the wrong item
- Your order was not delivered
🔄 Refund Process:
- Once we receive and inspect the returned product, we will notify you
- Approved refunds will be processed within 5–7 business days
- Refund will be issued to the original payment method
🔁 Replacement Policy
We offer replacements if:
- The product is damaged during delivery
- Incorrect product is delivered
📌 Replacement request must be raised within 48 hours of delivery with proof (photo/video).
🚚 Return Shipping
- Customers may be required to bear return shipping charges
- In case of damaged or wrong product, we will cover shipping cost
❌ Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- Once shipped, orders cannot be cancelled
📩 How to Request Return/Refund
To initiate a return or refund, contact us with your order details:
📧 Email: sushidajaggerytea@gmail.com
📞 Phone: +91-7975630417
Please include:
- Order ID
- Reason for return
- Product images (if damaged)
🔐 Important Notes
- Refunds may take additional time depending on your bank/payment provider
- We reserve the right to deny refunds if conditions are not met